Privacy Policy

Hex5.app (“Hex5,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our platform.

1. Information We Collect

By continuing to use Hex5.app, you agree to our Terms of Service and Privacy Policy.

We collect the following types of information to provide and improve our services:

1.1 Account Information

Name
Email address
Phone number
Password (encrypted)
For vendors and organizers, details related to their business such as business name, location, description of products and services, URLs, and images to showcase their products and services

1.2 Event Information

Event details provided by organizers
Vendor applications and approvals

1.3 Payment Information

Processed securely through Stripe (we do not store full payment details)

1.4 Usage Data

Interaction history with the platform
Features used and event engagement metrics

1.5 Location Data (Optional)

Used to improve event discovery and recommendations

1.6 Communications

Customer support inquiries
Communications between vendors and organizers
Notifications and service-related messages

1.7 Tracking & Analytics

We use tracking technologies for analytics, personalization, and security within the mobile app environment.

2. How We Use Your Information

We process your data based on your consent, contractual necessity (e.g., payments), and legitimate business interests (e.g., fraud prevention, analytics). Users may withdraw consent where applicable.

We use the collected information to:

Provide and improve our event planning services
Process payments and transactions securely
Enhance user experience and platform functionality
Facilitate communications between vendors and organizers
Communicate updates and promotional content (with opt-out options)
Assist with customer support inquiries
Prevent fraud and ensure compliance with legal requirements

We never sell your data. However, we share your information in the following limited circumstances:

3.1 With Event Organizers & Vendors

Vendors’ contact details are shared with organizers only after applying to an event.
Accepted vendors’ information may appear on event pages and promotions.
Organizers’ information is publicly visible to vendors and attendees.

3.2 Payment Processing

Payment details are handled by Stripe to ensure security.

3.3 Legal Compliance

We may disclose information if legally required to comply with laws or protect our rights.

3.4 Platform Improvements & Security

We work with trusted third-party providers for data analytics, security, and service enhancements. All third-party providers must comply with strict data protection policies.

4. Your Privacy Rights

You have the following rights regarding your personal data:

4.1 Access & Update

You can view and update your personal information in your account settings.

4.2 Data Deletion

You may request the deletion of your account and associated data through the app. However, account deletion may be subject to any pending obligations related to active applications or events. Organizers and vendors must ensure that all events and applications are fully completed or withdrawn before an account can be deleted. Additionally, certain data may be retained temporarily as outlined in our Data Retention Policy.

4.3 Marketing Preferences

You can opt out of promotional emails at any time by clicking the “unsubscribe” link.

4.4 App Permissions

You can modify location and notification preferences through your device settings.

5. Data Security Measures

We implement robust security measures to protect your data, including:

Encryption: Industry-standard encryption to protect sensitive data
Regular Security Audits: Continuous monitoring and testing for vulnerabilities
Secure Payment Processing: Transactions handled by PCI-compliant processors (Stripe)
Data Breach Response: In the event of a data breach affecting personal information, we will notify affected users within the legally required timeframe
User Authentication: Secure login mechanisms to prevent unauthorized access

6. Data Retention Policy

All Data: Retained as long as your account remains active.

Account Deletion Process: When you initiate account deletion, your data remains stored for 30 days after the last event or application associated with your account.

Final Deletion: After the 30-day retention period, all associated data is permanently deleted from our systems, except where retention is required by law for fraud prevention, security investigations, or regulatory compliance.

Pending Obligations: Organizers and vendors with active events or applications must ensure that all obligations are fulfilled before their account can be deleted.

7. Tracking & Analytics

We use tracking technologies for analytics, personalization, and security within the mobile app environment.

8. Children’s Privacy

Hex5.app is not intended for individuals under 18. We do not knowingly collect data from children. If a violation is identified, the data will be deleted.

9. Third-Party Services & Integrations

Hex5.app integrates with external services (e.g., Stripe, analytics tools) to enhance functionality. Third-party services operate under their own privacy policies, and we encourage users to review them.

10. Business Transfers & Mergers

In the event of a merger, acquisition, or sale of assets, user information may be transferred under similar privacy protections.

11. Legal Compliance & Export Controls

Users must comply with all applicable local, state, and federal regulations when using Hex5. By using Hex5, you agree not to violate export control laws.

12. Updates to this Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or platform notifications.

13. Contact Us

For privacy-related inquiries or data requests, contact us at support@hex5.app.

By using Hex5.app, you acknowledge that you have read and agree to this Privacy Policy.

Last Updated: February 2025